Hotline

To report a safety problem with a consumer product

CALL CPSC!

1-800-638-CPSC (2772)

The U.S. Consumer Product Safety Commission (CPSC) is an independent federal regulatory agency created by Congress in 1972 under the Consumer Product Safety Act. Our agency's mission is to: "...protect the public against unreasonable risks of injuries and deaths associated with consumer products." They have jurisdiction over about 15,000 types of consumer products, from coffee makers, to toys, to lawn mowers, to fireworks.

However, some types of consumer products are covered by other federal agencies. For example, cars, trucks and motorcycles are within the jurisdiction of the Department of Transportation; food, drugs and cosmetics are covered by the Food and Drug Administration.

Their Hotline Services

You can call the toll-free Hotline to:

• report an unsafe product;
• report a product-related injury;
• find out whether a product has been recalled;
• learn how to return a recall product or arrange for its repair;
• get information on what to look for when buying a consumer product;
• get information on how to use a consumer product safely; and
• receive information about ordering CPSC safety publications.
  

If you have a product complaint or want to report a product-related injury, you will speak directly to a Hotline operator. The Hotline staff is available between 8:30 AM and 5:00 PM Eastern time, Monday through Friday, except holidays.

The Hotline also has a TTY number for the hearing-or speech impaired (1-800-638-8270).

To get product recall information, gopher to: cpsc.gov

To file a product complaint or report an injury, our Internet Email address is: info@cpsc.gov